Booking and participation terms
Review note: This draft reflects the planned DiveWithSteini booking model and must be legally reviewed before publication.
1. Contract and services
A contract is formed when the quotation is accepted or a booking is expressly confirmed. The quotation, course description and these terms define the service. Certification requires completion of the relevant theoretical and practical performance requirements.
2. Prices and payment
All prices are final prices. DiveWithSteini applies the German small-business rule under § 19 UStG and does not show VAT. The quotation states the amount, any deposit and due dates. Activated learning materials, registrations and external bookings may be shown separately.
3. Requirements
Required certifications, experience, medical declarations and any medical clearance must be provided in time. Personal equipment must be suitable and technically serviceable.
4. Cancellation by the participant
Cancellations must be made in text form. Unless mandatory statutory rights apply, the following charges are used. Saved costs and any replacement booking are taken into account.
| Time before appointment | Cancellation charge |
|---|---|
| more than 28 calendar days before the first confirmed date | no course charge |
| 28 to 15 calendar days | 30% |
| 14 to 8 calendar days | 50% |
| 7 calendar days to 48 hours | 75% |
| less than 48 hours or non-attendance | 100% |
Non-refundable external costs already incurred may be charged in addition. The participant may show that no loss, or a substantially smaller loss, arose.
5. Replacement participant and rescheduling
A suitable replacement participant may be proposed by prior agreement, provided all professional, medical and formal requirements are met. One rescheduling is free up to 15 calendar days before the date. A fee of €50 applies from 14 to 8 calendar days, and €100 from 7 calendar days to 48 hours. Within 48 hours, the cancellation rules apply. A replacement date should take place within six months and remains subject to availability and suitable conditions.
6. Illness
Where a short-notice illness is reported immediately, one transfer to a replacement date may be allowed. DiveWithSteini may request appropriate evidence. Non-refundable external costs remain payable.
7. Weather and safety
DiveWithSteini may change the site, schedule or date, or stop a dive, where weather, water conditions, equipment, health or behaviour prevent safe delivery. Outstanding training is rearranged.
8. Late arrival and missing preparation
Late arrival does not extend the appointment. If the service can no longer be delivered safely, or required theory, documents or suitable equipment are missing, the appointment may be treated as lost through the participant’s responsibility.
9. Withdrawal from an ongoing course
Services already provided and costs incurred are charged. Outstanding elements may, for understandable reasons and by agreement, be completed within six months.
10. Cancellation by DiveWithSteini
If an instructor is ill, equipment fails or a training location closes, a replacement date is offered. If this cannot be arranged within a reasonable period, payment for services not delivered is refunded. Private travel, hotel or holiday costs are covered only where mandatory legal liability applies.
11. Liability
Statutory liability rules apply. Liability for injury to life, body or health, and for intent or gross negligence, is not restricted.
12. Minors
Parental consent and the required declarations are necessary. Maturity, physical requirements and the current training standards are also assessed.